Lavida Platform Services Terms

Lavida Properties Inc., including the Lavida Platform and related services (collectively, “Lavida”, “we”, “us”, or “our”), provides the content, software, and services available through this website and related pages under Lavida’s control (collectively, the “Website” or the “Platform”).

These Terms of Use (“Terms”) describe use of Lavida’s public website and Platform. Account holders accept them during signup.

General

By creating an account or otherwise affirmatively accepting these Terms, you agree to be bound by them. Our Privacy Policy explains how we handle personal information; it is a notice rather than a service agreement.

If you create an account for a property management business or another organization, you confirm that you have authority to accept these Terms for it. In that case, “you” includes the organization for its use of the Platform.

Lavida provides the Platform for use by landlords, independent property managers, tenants, service providers, and other users. Particular features may have additional terms presented before you use them.

If you do not agree to these Terms, do not create an account or use account-only Platform features.

Accounts in Canada are intended for people who have reached the age of majority in their province or territory of residence. In Nova Scotia, this is 19 years old.

Lavida may update these Terms from time to time. We will give notice of material changes before they apply to existing users, except where an immediate change is required for security or law. A change does not retroactively alter an existing transaction.

Platform Roles

The Lavida Platform may be used by multiple types of participants:

• Landlords and property managers
• Tenants or applicants
• Service providers
• Referral partners
• Lavida Team Members or administrators

Each user is responsible for maintaining accurate information and complying with applicable laws and platform policies.

Independent Landlords and Property Managers

If you use the Platform to manage property for yourself or another person or organization, you are responsible for your own property management decisions, instructions, communications, and actions. If you act for a landlord or property management business, you represent that you have authority to do so and to provide the information and instructions you submit through the Platform. You are responsible for the Platform activity of people you authorize to act for you, subject to applicable law. Using the Platform alone does not make you Lavida’s employee or agent, and you may not make commitments on Lavida’s behalf.

You must comply with the federal, provincial or territorial, and municipal laws that apply to each property and transaction you manage, including applicable residential tenancy, human rights, privacy, licensing, safety, and maintenance requirements. You are responsible for checking that your use of Platform templates, notices, workflows, and records meets those requirements. The Platform does not replace your independent legal or professional advice.

If you are a property owner or landlord who engages a property manager to act on your behalf through the Platform, you must ensure that the manager has your authority and meets the legal requirements applicable to property management where the property is located, both before granting access and while the manager acts for you. This includes licensing or registration when required for the activity. Using the Platform does not remove your own obligations as a landlord or property owner.

Lavida checks identity and Platform account permissions where required by a workflow. Those checks do not certify a property manager’s professional qualifications or verify a licence or registration required to manage a particular property. Access to the Platform does not mean Lavida endorses the manager or has determined that they may lawfully manage that property.

When an independent property manager uses the Platform, Lavida provides access to the Platform and does not become that manager, the landlord, or the landlord’s agent merely because the Platform is used. Nothing in this section transfers Lavida’s own obligations under applicable law to you.

Restrictions

You agree not to use the Website or Platform for any unlawful purpose.

Without limitation, you must not:

• upload unlawful, harmful, or fraudulent material
• submit false documents or misrepresent identity
• attempt unauthorized access to systems or accounts
• interfere with the operation or security of the platform
• use automated scraping tools or bots
• introduce malware or harmful code

Lavida reserves the right to suspend or terminate platform access when reasonably necessary to address a violation of these Terms or a serious risk to the Platform or other users, subject to applicable law and any separate service agreement.

Document Uploads and Verification

Users may upload documents including contracts, identification, compliance documents, insurance certificates, or property-related materials.

By submitting documents through the Platform, you represent that the documents are accurate and that you have the legal right to provide them.

Lavida may use such documents to support onboarding verification, compliance review, or operational workflows.

Platform Logs and Audit Records

The Lavida Platform maintains system activity records and audit logs for operational integrity and compliance purposes.

These records may include:

• account creation and login activity
• agreement acceptance records
• document uploads
• workflow approvals
• system security events

These logs help support platform security, compliance oversight, and dispute resolution.

Third-Party Services

The Platform may integrate or link to services operated by third parties including payment processors, screening providers, property service providers, or infrastructure providers.

A third-party provider may also have terms and privacy notices that apply to its part of a transaction. Feature flows may provide additional provider notices. These Terms do not remove any responsibility Lavida has under applicable law.

Paid Services and Screening

Review the price, billing cycle, taxes, and final charge shown during the applicable checkout before you authorize payment.

Subscriptions

Paid subscriptions renew on the selected billing cycle unless cancelled. You may cancel at any time through your billing settings or by contacting us. Cancellation stops future renewals and takes effect at the end of the current paid period; you keep paid access until then. Cancellation alone does not refund the current period. You may ask us to review a subscription charge within three days of successful payment. We consider the charge, services already provided, and applicable law. A request does not guarantee a refund.

Credit purchases

You may ask us to review a credit-purchase refund within three days of successful payment. We ordinarily refund only the part of the purchase corresponding to credits still available to reverse. Used credits are ordinarily not refundable. If a refund is approved, the corresponding credits are removed from your account. If only part of the purchased credits remains unused, contact us to discuss the charge.

Refund requests and legal rights

Submit an available refund request through the Platform or contact us using the details below. Include your account email, payment reference, payment date, and reason; do not send card details by email. Approved refunds are returned to the original payment method when possible. Your payment provider determines when the funds appear.

The three-day ordinary request period and the rules above do not limit any cancellation, refund, or other right under applicable law. Contact us even after that period if you believe a legal right applies; we will review that request separately.

Screening and identity checks may require separate notices and authorizations in their feature flows.

Intellectual Property

Lavida or its licensors own the Platform software, branding, design, and content created by Lavida. You retain ownership of documents and other content you submit, subject to rights held by other people or organizations.

You grant Lavida a limited, non-exclusive permission to store, process, display, and share content you submit as needed to provide the features you request, protect the Platform, and meet legal obligations. Lavida grants you a limited, non-exclusive, non-transferable licence to use the Website and Platform in accordance with these Terms.

Disclaimer

The Website and Platform are provided on an “as is” and “as available” basis.

Lavida does not guarantee uninterrupted operation, error-free services, or that the platform will meet every user’s requirements.

Limitation of Liability

Subject to rights that cannot be excluded by law, Lavida will not be liable for indirect or consequential damages, including loss of profits, data, or business opportunity arising from the use of the Website or Platform.

Nothing in these Terms excludes or limits liability where doing so is prohibited by applicable law.

Property Manager Claims

If you are a property manager acting through the Platform on behalf of a property owner, you agree to reimburse Lavida for third-party claims, losses, and reasonable legal costs to the extent caused by your unauthorized actions, breach of these Terms, or failure to comply with laws applicable to your property management activities, including actions of people you authorize to act for you. This does not apply to the extent a claim or loss was caused by Lavida’s own breach, negligence, or unlawful conduct, and is subject to rights and limits that cannot be excluded by law.

Governing Law

These Terms are governed by the laws of the Province of Nova Scotia and the laws of Canada applicable therein, subject to rights that cannot be waived under applicable consumer or tenancy law.

Contact

Lavida Properties Inc.
2003 Gottingen St, Suite 1012
Halifax, NS, B3K 3B1, Canada
(902) 932-2682
legal@lavidaproperties.ca
Visit by appointment